20% off above ₹4,999 with KALINDI2010% off above ₹3,999 with KALINDI10Free shipping on orders above ₹2,000Easy 7-day returnsNo sign-up required to browse
Cancellation and refunds
Last updated: July 2026
This policy explains how to cancel an order and how refunds are processed. For returning or exchanging a delivered item, please see our Returns and exchanges policy.
You can cancel an order any time before it is dispatched, directly from your order tracking page or from your account. Once a cancellation is confirmed, prepaid orders are refunded in full to the original payment method — there is nothing to collect on a cancelled order.
Once an order has been dispatched it can no longer be cancelled. If you no longer want the item, you can request a return or exchange after delivery under our Returns policy.
Approved refunds are processed within 5–7 business days. Prepaid refunds are issued to your original payment method; you may instead choose store credit where offered. For Cash on Delivery orders (where available), refunds on eligible returns are issued to a bank account or UPI you provide, or as store credit.
Once we initiate a refund, the time for it to appear in your account depends on your bank or payment provider.
If a payment is debited but your order is not confirmed, or you are charged more than once for the same order, the excess is reversed automatically. If you do not see the reversal within 5–7 business days, contact us with your order number and we will trace it with the payment partner.
Custom, altered, or intimate items are not eligible for cancellation once production has begun or for return after delivery, unless they arrive with a manufacturing defect. Any such conditions are noted on the product where they apply.
The fastest way is through your order tracking page, which lets you cancel before dispatch and raise a return or exchange after delivery. You can also reach us at support@kalindistore.com or +91 9729729536 with your order number.
