Your data, handled with care

What we collect

We collect only what we need to run the store and fulfil your orders:

• Identity and contact details — name, email, phone number.
• Delivery and billing address, including any delivery notes you add.
• Order and transaction details, and payment identifiers (we never store full card numbers).
• Account credentials, if you create an account.
• Device, browsing, and interaction data collected through cookies and similar technologies.

Why we use it, and our lawful basis

We process your data to fulfil and deliver your orders, take payment, provide support, send order and delivery updates, prevent fraud, meet legal and tax obligations, and improve our products and experience. We rely on your consent, on the performance of our contract with you (your order), and on our legitimate and legal obligations, as applicable.

Consent and your choices

Where we rely on consent, we ask for it clearly and for specific purposes — we do not bundle unrelated permissions together. You can withdraw consent at any time by contacting our Grievance Officer (below); withdrawing consent does not affect processing already carried out, and some data may need to be retained to complete an order or meet a legal requirement.

Who we share it with

We do not sell your personal data. We share it only with service providers who help us run the store, and only to the extent needed:

• Payments — Razorpay, to process your payment securely.
• Delivery — Shiprocket and its courier partners, to ship and track your order.
• Authentication & hosting — Supabase and our cloud infrastructure, to run your account and the site.
• Email — our transactional email provider, to send order and delivery updates.
• Address assistance — Google Maps, to help format your delivery address.

We may also disclose data where required by law or to protect our rights. Some of these providers may process data on servers located outside India, in line with applicable law.

How long we keep it

We keep your personal data for as long as needed to provide the service and to meet legal, tax, and accounting obligations. When it is no longer needed, we delete or anonymise it. Order and invoice records may be retained for the period required by law even after an account is closed.

Your rights

Under the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you and how it is processed.
• Correct, complete, or update inaccurate or incomplete data.
• Request erasure of your data, subject to legal retention requirements.
• Nominate another person to exercise your rights in the event of death or incapacity.
• Raise a grievance and have it addressed.

To exercise any of these rights, contact our Grievance Officer using the details below. We may need to verify your identity before acting on a request.

Cookies

We use cookies and local storage that are necessary for the storefront to work — for example, to keep your cart and session — and to understand how the site is used so we can improve it. You can control cookies through your browser settings; disabling essential cookies may affect how the site functions. If we introduce advertising or third-party tracking in future, we will ask for your consent first.

Children

Our store is intended for adults and is not directed at children under 18. We do not knowingly collect the personal data of children without verifiable parental or guardian consent. If you believe a child has provided us data, contact our Grievance Officer and we will delete it.

How we protect your data

We use industry-standard safeguards including encryption in transit, access controls, and vetted processors. Payments are handled by PCI-DSS-compliant partners. No method of transmission or storage is completely secure, but we work to protect your data and to notify you and the authorities of a reportable breach as required by law.

Grievance Officer

In line with the DPDP Act and applicable IT rules, you can reach our Grievance Officer, Sheffali, for any data-protection request or complaint at support@kalindistore.com or +91 9729729536. We aim to acknowledge grievances within 72 hours and to resolve them within the timelines prescribed by law.

Changes to this policy

We may update this policy as our practices or the law evolve. The "last updated" date above reflects the current version; please review it periodically.

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